- Website maintenance services by Just In Time Design are annual (12 month) agreements.
- Payment Methods
- Monthly Website Maintenance fees require credit card for payment. No other forms of payment will be accepted for monthly website maintenance payments.
- Annual Website Maintenance fees may be paid with credit card, paypal, check, bank wire-transfer or money order.
- Website maintenance fees will be charged to the clients credit card on file on the 1st or 15th day of every month.
- Website maintenance Fees will be prorated for new clients that sign up in the middle of a given month.
- Termination of this agreement by the client.
- Clients may terminate this agreement at any time with 30 days written notice, additional fees may apply for early termination.
- A fee of $150 will be charged to the clients account for terminating this agreement between the 1st month and the 6th month of the agreement term.
- A fee of $75 will be charged to the clients account for terminating this agreement between the 6th month and the 12th month of the agreement term.
- After the initial 12 months, the client may terminate this agreement without paying any additional fees with 30 days written notice.
- Just In Time Design may terminate this agreement at anytime with written notice to the client.
- An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges.
- An administrative fee of $30 will be charged for returned checks.
- There are absolutely no refunds for any fees related to website maintenance services.
- When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos.
- Minor updates are limited to 5 incidents per week depending on availability. More minor updates may be able to be completed each week depending on the Just In Time Design master project schedule. The client may submit a support ticket to find out if more updates may be allowed in a given week.
- There is no roll-over for any website maintenance plan services.
- “Update turnaround time” is based on standard minor updates. Advanced programming may result in longer turnaround times.
- Urgent and/or Rush updates, modifications, or edits will be completed within 24 hours. A fee of $50 will be charged if updates and/or modifications or edits are required to be completed on Saturday or Sunday.
Monthly Maintenance Minor Update Listing
- Small text changes (not including changing an entire page of text)
- Adding or modifying a link
- Adding or changing a photo/image
- Adding or modifying a menu item
- Adding or modifying meta data (keywords, descriptions, title, etc. on a page)
- Changing page URL's (only applies to Joomla CMS sites and websites developed by Just In Time Design)
- Uploading a new advertisement
- Changing a banner ad
- Adding or modifying a product in a catalog or e-commerce system
- Adding or modifying a calendar event
- Modifying code
- PHP
- MySQL
- DHTML
- XHTML
- Javascript
- XML
- Template
Non-Minor Updates & Additional Monthly Maintenance Services
Please note: these services carry an additional fee on top of your monthly maintenance fee.
- Add a Blog
- Add a calendar
- Create a “pop-out” menu
- Add a frontpage slideshow
- Add Google Analytics/Sitemaps
- Add a new page
- Additional minor updates
- Add a CMS
- Additional pages
- New template - Add an online form
- Add a “Map & Directions” page
- Add an online product catalog
- Add an online shopping cart*
- Add an online payment gateway*
* E-commerce and/or payment gateways require additional services that require additional fees.
* For all other services, please open a support ticket for pricing and turnaround times.
